Terms of use

These Terms of Service (“Terms”) govern your use of Nudge (“we”, “us”, or “our”). By accessing or using Nudge, you agree to these Terms.

If you do not agree, you may not use the service.

1. What Nudge is

Nudge is a productivity tool that allows users to update their CRM (currently HubSpot) from WhatsApp.

Nudge performs actions only when explicitly instructed by the user, such as creating notes, tasks, or links to CRM records.

2. Eligibility

You must:

• Be at least 18 years old

• Have the authority to connect and use the CRM account you link to Nudge

• Use Nudge for lawful business or personal purposes

3. Account access & setup

To use Nudge, you may need to:

• Connect a WhatsApp number

• Authorise access to your CRM (e.g. HubSpot via OAuth)

You are responsible for:

• Maintaining the security of your accounts

• Ensuring the information you provide is accurate

• Revoking access if you no longer wish to use the service

4. How the service works

When you send a message to Nudge, you are instructing it to perform an action.

Nudge will:

• Interpret the message

• Attempt to perform the requested action in your CRM

• Confirm what has been created or updated

You acknowledge that:

• Natural language interpretation is not perfect

• You remain responsible for reviewing your CRM data

5. Acceptable use

You agree not to:

• Use Nudge for unlawful, harmful, or abusive purposes

• Attempt to access data you are not authorised to access

• Interfere with or disrupt the service

• Use Nudge to spam, harass, or misrepresent information

We reserve the right to suspend or terminate access if these terms are violated.

6. Data & privacy

Your use of Nudge is governed by our Privacy Policy, which explains how we collect and process data.

In summary:

• We only process data needed to provide the service

• We request minimum CRM permissions

• You remain the owner of your data

7. Third-party services

Nudge integrates with third-party services such as:

• WhatsApp

• HubSpot

Your use of those services is subject to their own terms and policies.

We are not responsible for:

• Changes, outages, or errors caused by third-party platforms

• Data loss resulting from third-party service failures

8. Availability & changes

Nudge is provided on an “as is” and “as available” basis.

We may:

• Modify or improve features

• Add or remove integrations

• Pause or discontinue the service

We will aim to communicate significant changes where reasonable, but we do not guarantee uninterrupted availability.

9. Early access & beta use

If you are using Nudge as part of early access or beta testing:

• Features may be incomplete or change

• Bugs may occur

• Functionality may be limited

You acknowledge and accept these risks.

10. Disclaimer

To the fullest extent permitted by law:

• Nudge makes no warranties regarding accuracy, reliability, or fitness for a particular purpose

• We do not guarantee that all requested actions will be completed correctly every time

You are responsible for verifying your CRM data.

11. Limitation of liability

To the maximum extent permitted by law, Nudge shall not be liable for:

• Indirect, incidental, or consequential damages

• Loss of data, revenue, or business opportunities

• Errors resulting from user instructions or third-party services

Our total liability shall not exceed the amount paid by you to use Nudge (if any) in the preceding 12 months.

12. Termination

You may stop using Nudge at any time.

We may suspend or terminate access if:

• These Terms are violated

• Required by law

• The service is discontinued

Upon termination, access to connected services will cease.

13. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

If you have questions about these Terms, contact:

Nudge
Email: j4ckthomson@gmail.com